Complaints

Dear Customer:

We would like to welcome all of your inquiries, if you would like to send us a compliant you can visit the company’s head office or you can submit the complaint through the following links:

Motor Claims Complains

Non-motor Claims complaints

General complaints

Hotline: (19243)   –   Phone No: (33361483)

Complaint Steps and Procedures:

After selecting the type of complaint, you are kindly requested to fill and submit the complaint form, which will be submitted automatically to the main department and customer services. in addition, the company senior management will receive a copy of your complaint.

The company will reply or call you back using the registered number in the complaint within seven working days.

The authorized e-mail address is: (username@arope.com.eg)

If the customer is not satisfied with the result of the complaint, he has the right to submit his complaint to the Financial regulatory Authority.

Address:  Smart Village, Building No. (B-136), Financial District – Kilo 28 Cairo-Alexandria Desert Road – Giza, Egypt. phone number:  35345350.

Or through the Financial regulatory Authority website for complaints: complaints@fra.gov.eg

*  More info..