{"id":725,"date":"2025-01-19T09:32:48","date_gmt":"2025-01-19T09:32:48","guid":{"rendered":"https:\/\/ziz.qts.mybluehost.me\/demo\/3\/?page_id=725"},"modified":"2025-11-26T15:23:05","modified_gmt":"2025-11-26T13:23:05","slug":"complaints","status":"publish","type":"page","link":"https:\/\/aropeegypt.com.eg\/properties\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"725\" class=\"elementor elementor-725\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf1f5e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf1f5e3\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f38ca1\" data-id=\"8f38ca1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e43c853 elementor--h-position-center elementor--v-position-middle elementor-widget elementor-widget-slides\" data-id=\"e43c853\" data-element_type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;none&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-f114999 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcee342 elementor-widget elementor-widget-text-editor\" data-id=\"fcee342\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for reaching out to us<br \/>*Indicates Required Fields<\/p><p>Here is how you can submit your complaint:<br \/>\u2022 Send your complaint to <a href=\"mailto:arope.compliants@arope.com.eg\">arope.compliants@arope.com.eg<\/a><br \/>\u2022 Visit any of our Branch Managers who are present at all branches.<br \/>\u2022 Contact our call center on 19693\u00a0 Hotline<br \/>\u2022 Fill in the below online form which will be submitted directly to our complaints team.<\/p><p>Complaints Turnaround time:<\/p><p>2 working days for all products and support functions complaints.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a20ff elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e7a20ff\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d7589bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d7589bb\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-fdec0a9\" data-id=\"fdec0a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45d12fa raven-form-button-align-spaced elementor-widget elementor-widget-raven-form\" data-id=\"45d12fa\" data-element_type=\"widget\" data-settings=\"{&quot;fields&quot;:[{&quot;label&quot;:&quot;First Name *&quot;,&quot;field_custom_id&quot;:&quot;name&quot;,&quot;placeholder&quot;:&quot;Name&quot;,&quot;_id&quot;:&quot;e04f208&quot;,&quot;acceptance_text&quot;:null,&quot;required&quot;:&quot;true&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;type&quot;:&quot;text&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Last Name *&quot;,&quot;field_custom_id&quot;:&quot;name&quot;,&quot;placeholder&quot;:&quot;Name&quot;,&quot;acceptance_text&quot;:null,&quot;required&quot;:&quot;true&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;_id&quot;:&quot;bda10ea&quot;,&quot;type&quot;:&quot;text&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Policy Number *&quot;,&quot;field_custom_id&quot;:&quot;email&quot;,&quot;type&quot;:&quot;tel&quot;,&quot;placeholder&quot;:&quot;Policy Number&quot;,&quot;required&quot;:&quot;true&quot;,&quot;acceptance_text&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;_id&quot;:&quot;cb98668&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;iti_tel&quot;:&quot;&quot;,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Policy Type *&quot;,&quot;field_custom_id&quot;:&quot;email&quot;,&quot;type&quot;:&quot;select&quot;,&quot;placeholder&quot;:null,&quot;acceptance_text&quot;:null,&quot;field_options&quot;:&quot;Select\\nMotor Insurance\\nGeneral Accidents Insurance\\nLiability Insurance\\nProperty Insurance\\nEngineering Insurance\\nMedical Insurance&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;_id&quot;:&quot;85ebcb1&quot;,&quot;required&quot;:&quot;true&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:&quot;&quot;,&quot;rows&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Membership Number (for medical insurance only)&quot;,&quot;field_custom_id&quot;:&quot;email&quot;,&quot;type&quot;:&quot;number&quot;,&quot;placeholder&quot;:&quot;ID Number&quot;,&quot;acceptance_text&quot;:null,&quot;field_options&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;_id&quot;:&quot;050a5fd&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:&quot;&quot;,&quot;max&quot;:&quot;&quot;,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Phone Number *&quot;,&quot;field_custom_id&quot;:&quot;email&quot;,&quot;type&quot;:&quot;tel&quot;,&quot;placeholder&quot;:&quot;Phone Number&quot;,&quot;required&quot;:&quot;true&quot;,&quot;acceptance_text&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;_id&quot;:&quot;2a5cc8c&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;iti_tel&quot;:&quot;&quot;,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Email *&quot;,&quot;field_custom_id&quot;:&quot;email&quot;,&quot;type&quot;:&quot;email&quot;,&quot;placeholder&quot;:&quot;Email&quot;,&quot;required&quot;:&quot;true&quot;,&quot;_id&quot;:&quot;accbeb5&quot;,&quot;acceptance_text&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Complaint Description *&quot;,&quot;field_custom_id&quot;:&quot;message&quot;,&quot;type&quot;:&quot;textarea&quot;,&quot;placeholder&quot;:&quot;Message&quot;,&quot;_id&quot;:&quot;cfab4f0&quot;,&quot;acceptance_text&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;required&quot;:&quot;true&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:5,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Privacy Policy&quot;,&quot;field_custom_id&quot;:&quot;message&quot;,&quot;type&quot;:&quot;checkbox&quot;,&quot;placeholder&quot;:null,&quot;acceptance_text&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;field_options&quot;:&quot;I have read and accepted the Arope Property &amp; Liability Insurance Privacy Policy and give Arope Property &amp; Liability Insurance full consent to use my data.&quot;,&quot;required&quot;:&quot;true&quot;,&quot;_id&quot;:&quot;d586c7f&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:&quot;&quot;,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:null}],&quot;steps_type&quot;:&quot;number&quot;,&quot;steps_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"raven-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"raven-form raven-flex raven-flex-wrap raven-flex-bottom raven-hide-required-mark\" method=\"post\" name=\"New form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"725\" \/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"45d12fa\" \/>\n\t\t\t\t\t<div id=\"raven-field-group-e04f208\" class=\"raven-flex-wrap raven-field-type-text raven-field-group elementor-column elementor-col-100 raven-field-required\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-e04f208\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tFirst Name *\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"text\" name=\"fields[e04f208]\" id=\"form-field-e04f208\" class=\"raven-field\" placeholder=\"Name\" data-type=\"text\" required=\"required\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-bda10ea\" class=\"raven-flex-wrap raven-field-type-text raven-field-group elementor-column elementor-col-100 raven-field-required\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-bda10ea\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tLast Name *\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"text\" name=\"fields[bda10ea]\" id=\"form-field-bda10ea\" class=\"raven-field\" placeholder=\"Name\" data-type=\"text\" required=\"required\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-cb98668\" class=\"raven-flex-wrap raven-field-type-tel raven-field-group elementor-column elementor-col-100 raven-field-required\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-cb98668\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tPolicy Number *\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"tel\" name=\"fields[cb98668]\" id=\"form-field-cb98668\" class=\"raven-field\" placeholder=\"Policy Number\" data-type=\"tel\" required=\"required\" pattern=\"^[0-9\\-\\+\\s\\(\\)]*$\" title=\"The value should only consist numbers and phone characters (-, +, (), etc)\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-85ebcb1\" class=\"raven-flex-wrap raven-field-type-select raven-field-group elementor-column elementor-col-100 raven-field-required\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-85ebcb1\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tPolicy Type *\t\t\t\t\t\t<\/label>\n\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t<i aria-hidden=\"true\" class=\"raven-field-select-arrow fas fa-angle-down\"><\/i><select oninput=\"onInvalidRavenFormField(event)\" oninvalid=\"onInvalidRavenFormField(event)\" type=\"select\" name=\"fields[85ebcb1]\" id=\"form-field-85ebcb1\" class=\"raven-field\" placeholder=\"\" data-type=\"select\" required=\"required\"><option value=\"Select\">Select<\/option><option value=\"Motor Insurance\">Motor Insurance<\/option><option value=\"General Accidents Insurance\">General Accidents Insurance<\/option><option value=\"Liability Insurance\">Liability Insurance<\/option><option value=\"Property Insurance\">Property Insurance<\/option><option value=\"Engineering Insurance\">Engineering Insurance<\/option><option value=\"Medical Insurance\">Medical Insurance<\/option><\/select><\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-050a5fd\" class=\"raven-flex-wrap raven-field-type-number raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-050a5fd\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tMembership Number (for medical insurance only)\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"number\" name=\"fields[050a5fd]\" id=\"form-field-050a5fd\" class=\"raven-field\" placeholder=\"ID Number\" data-type=\"number\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-2a5cc8c\" class=\"raven-flex-wrap raven-field-type-tel raven-field-group elementor-column elementor-col-100 raven-field-required\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-2a5cc8c\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tPhone Number *\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"tel\" name=\"fields[2a5cc8c]\" id=\"form-field-2a5cc8c\" class=\"raven-field\" placeholder=\"Phone Number\" data-type=\"tel\" required=\"required\" pattern=\"^[0-9\\-\\+\\s\\(\\)]*$\" title=\"The value should only consist numbers and phone characters (-, +, (), etc)\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-accbeb5\" class=\"raven-flex-wrap raven-field-type-email raven-field-group elementor-column elementor-col-100 raven-field-required\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-accbeb5\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tEmail *\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"email\" name=\"fields[accbeb5]\" id=\"form-field-accbeb5\" class=\"raven-field\" placeholder=\"Email\" data-type=\"email\" required=\"required\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-cfab4f0\" class=\"raven-flex-wrap raven-field-type-textarea raven-field-group elementor-column elementor-col-100 raven-field-required\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-cfab4f0\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tComplaint Description *\t\t\t\t\t\t<\/label>\n\t\t\t\t<textarea\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"textarea\" name=\"fields[cfab4f0]\" id=\"form-field-cfab4f0\" class=\"raven-field\" placeholder=\"Message\" data-type=\"textarea\" required=\"required\"\t\t\trows=\"5\"><\/textarea>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-d586c7f\" class=\"raven-flex-wrap raven-field-type-checkbox raven-field-group elementor-column elementor-col-100 raven-field-required\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-d586c7f\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tPrivacy Policy\t\t\t\t\t\t<\/label>\n\t\t<div class=\"raven-field-subgroup \"><span class=\"raven-field-option raven-field-option-checkbox\"><input type=\"checkbox\" value=\"I have read and accepted the Arope Property &amp; Liability Insurance Privacy Policy and give Arope Property &amp; Liability Insurance full consent to use my data.\" id=\"form-field-d586c7f-0-kyw3\" name=\"fields[d586c7f]\"  class=\"raven-field\"> <label for=\"form-field-d586c7f-0-kyw3\" class=\"raven-field-label\">I have read and accepted the Arope Property &amp; Liability Insurance Privacy Policy and give Arope Property &amp; Liability Insurance full consent to use my data.<\/label><\/span><\/div>\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"raven-field-group raven-field-type-submit-button elementor-column elementor-col-100\">\n\t\t\t\t\t\t\t\t\t<button class=\"raven-submit-button\" type=\"submit\">\n\t\t\t\t\t\t<span>Send<\/span>\n\t\t<\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/form>\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-80f50e2\" data-id=\"80f50e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ea45d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ea45d9\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4561acb\" data-id=\"4561acb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b57bc12 elementor-widget elementor-widget-text-editor\" data-id=\"b57bc12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory.<\/p><p>You can submit your complaint to the authority to the address below:<\/p><p><strong>Financial Regulatory Authority (FRA) Headquarters<\/strong><\/p><p>Smart village, building no.136B\u00a0<br \/>Kilo 28 Egypt \u2013 Alexandria Road\u00a0<br \/>Giza province &#8211; P.O. Box: 110<\/p><p>Telephone Number:\u00a0+202-35345350 \/ Fax:\u00a0+2035370037<\/p><p>Website: <a href=\"http:\/\/complaints.fra.gov.eg\" target=\"_blank\" rel=\"noopener\">complaints.fra.gov.eg<\/a><\/p><p><strong>To Know more about your customer rights please visit the following link:\u00a0<\/strong><\/p><p><a href=\"http:\/\/www.fra.gov.eg\/jtags\/efsa_ar\/pdf\/guide\/guide-4.pdf\">FRA guidebook for the protection of customers of non-banking financial sector<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thank you for reaching out to us*Indicates Required Fields Here is how you can submit your complaint:\u2022 Send your complaint to arope.compliants@arope.com.eg\u2022 Visit any of our Branch Managers who are present at all branches.\u2022 Contact our call center on 19693\u00a0 Hotline\u2022 Fill in the below online form which will be submitted directly to our complaints [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-725","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/aropeegypt.com.eg\/properties\/en\/wp-json\/wp\/v2\/pages\/725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aropeegypt.com.eg\/properties\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aropeegypt.com.eg\/properties\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aropeegypt.com.eg\/properties\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aropeegypt.com.eg\/properties\/en\/wp-json\/wp\/v2\/comments?post=725"}],"version-history":[{"count":80,"href":"https:\/\/aropeegypt.com.eg\/properties\/en\/wp-json\/wp\/v2\/pages\/725\/revisions"}],"predecessor-version":[{"id":1793,"href":"https:\/\/aropeegypt.com.eg\/properties\/en\/wp-json\/wp\/v2\/pages\/725\/revisions\/1793"}],"wp:attachment":[{"href":"https:\/\/aropeegypt.com.eg\/properties\/en\/wp-json\/wp\/v2\/media?parent=725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}