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    Here is how you can submit your complaint:
    • Send your complaint to arope.compliants@arope.com.eg
    • Visit any of our Branch Managers who are present at all branches.
    • Contact our call center on 19693  Hotline
    • Fill in the below online form which will be submitted directly to our complaints team.

    Complaints Turnaround time:

    2 working days for all products and support functions complaints.

    It is your right as a customer to submit a complaint to the Egyptian financial Supervisory Authority in case our final resolution for a complaint is not satisfactory.

    You can submit your complaint to the authority to the address below:

    Financial Regulatory Authority (FRA) Headquarters

    Smart village, building no.136B 
    Kilo 28 Egypt – Alexandria Road 
    Giza province – P.O. Box: 110

    Telephone Number: +202-35345350 / Fax: +2035370037

    Website: complaints.fra.gov.eg

    To Know more about your customer rights please visit the following link: 

    FRA guidebook for the protection of customers of non-banking financial sector